Flavor Burst syrups and specialty base products are food items and therefore cannot be returned for a refund due to state and federal health and safety regulations.
We only replace items or issue refunds if the products are defective or damaged. If there is a concern or issue with the product, the product must first be returned for inspection within 30 days of placing the order. If you need to return a damaged or defective item for inspection, send us an email at claims@flavorburst.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the claim is approved, you will not be responsible for the return shipping costs. If the claim is denied, you will be responsible for return shipping costs.
There are certain situations where only partial refunds may be granted:
- Any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Shipping Damages
BEFORE signing off on receiving your shipment, ensure ALL items in your order are accounted for. If there are items missing, do not sign off that you have received your full order. Let the delivery person know you are missing items so that they can track it down.
If your item arrives damaged, fill out the Damage Claim Form (button below) or contact us right away. We will need the order number, tracking number, part number(s) of the damaged items and photos of the damage. We will work with you to reimburse or replace the items as quickly as possible.
claims@flavorburst.com
1-317-745-2952 extension 111